Privacy Policy

Phoenix Gas Services is committed to protecting your privacy online.

This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy.

You use our website anonymously unless you choose to provide us with information about yourself. We protect your personal information on the Internet to an equivalent high standard as that of our responsibilities to you in any other dealings that we may have with you.

You can access any information we may hold on you at any time if you wish to.

Any information that you may provide to Phoenix Gas Services will only be used to help us to contact you and will not be shared with any other organisations or passed on to any third parties. With the exception that for safety and warranty purposes, we may pass your address, property and postcode details along with details of your gas appliances, flue, hot-water cylinder, system controls and electrical installations (including details of any repairs or removals) to organisations that supervise these activities including CORGI (Council of Registered Gas Installers). These organisations may pass this information to local authorities to meet building regulations. They may also use this information to contact you to inspect appliances or systems. We also reserve the right to pass your details to law enforcement agencies if required to do so by applicable law.

We may collect personal information about you from a number of different sources such as:

From you when you agree to take a service or product from us, in which case this may include your contact details and how you will pay for the product or service. From you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about how you use our services. From documents that are available to the public, such as the electoral register.

Information you provide or we hold about you may be used by us to identify you when you contact us, help identify accounts, services and products which you could have from us from time to time and help run, and contact you about the improved running of, any accounts, services and products we have provided before, or provide now or in the future.

We have strict security measures to protect personal information.

Any changes to our privacy policy will be posted here.